HOS Newsletter – October 2024

Oct 31, 2024 | Newsletter

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 – Your Friendly HOS Admins

5 AI Features Transforming Support in Jira Service Management

Atlassian Intelligence introduces five AI-driven features in Jira Service Management that empower support teams to boost efficiency and improve customer satisfaction. These tools include AI-powered summaries for quick ticket insights, a generative AI editor to enhance agent responses, sentiment analysis for prioritizing issues, automated issue triage, and a virtual service agent for handling Tier 1 requests. Together, these features reduce manual effort, expedite problem resolution, and optimize service delivery.

https://www.atlassian.com/blog/artificial-intelligence/5-ai-features-that-will-delight-your-support-agents

 

Mitigate Risks with Atlassian’s October 2024 Security Bulletin: Key Vulnerabilities Fixed

The October 2024 Security Bulletin from Atlassian addresses six high-severity vulnerabilities across various products, including Bitbucket, Confluence, and Jira Service Management. These vulnerabilities were discovered through bug bounty programs, penetration testing, and third-party library scans. Atlassian recommends updating to the latest or fixed versions to mitigate risks associated with issues like stored XSS, regular expression denial of service, and buffer overflows. The fixed versions listed are current as of October 15, 2024, but users should consult release notes for the latest updates.

https://confluence.atlassian.com/security/security-bulletin-october-15-2024-1442910972.html

Effortless Scripting: Access Adaptavist’s Library Inside Jira & Confluence Cloud

Adaptavist’s ScriptRunner library is now accessible directly within Jira and Confluence Cloud editors, making it simpler for users to browse and utilize example scripts without leaving the editor. This integration streamlines scripting workflows, enabling quick access to tailored script examples and reducing time spent switching between tabs.

https://www.scriptrunnerhq.com/latest/product-updates/sr-for-jira-and-confluence-cloud

AI Meets Slack: Agent-Powered Tools Redefine Workflows at Dreamforce

At Dreamforce, Slack and Salesforce introduced advancements focused on agent-powered work, integrating AI and digital agents into Slack’s conversational work operating system (OS). With tools like Agentforce, teams can collaborate with AI agents directly in Slack, accessing Salesforce CRM data to streamline tasks like updating records, managing customer cases, and drafting emails. These AI-powered agents enhance productivity by automating tasks and providing actionable insights, while Slack’s integration with third-party agents and tools further extends its capabilities. Slack also announced new features like AI-powered Slack huddle notes, enhanced search, and customizable templates to improve workflows and collaboration.

https://slack.com/blog/transformation/slack-dreamforce-innovations

Integrating Aha! Develop and Roadmaps for Smarter Agile Reporting

Sharing agile reports with the broader product team enhances visibility and drives smarter decision-making. Aha! has introduced new options to share velocity reports and sprint retrospectives created in Aha! Develop with Aha! Roadmaps. This integration enables teams to assess development performance, coordinate efforts, and incorporate engineering insights into product updates. The ability to share these reports as dashboards, documents, or webpages improves transparency and facilitates better planning for future sprints. Analyze team velocity, review past performance, and make data-driven decisions with the expanded reporting capabilities in Aha!

https://www.aha.io/blog/share-velocity-reports-and-sprint-retrospectives-in-aha-roadmaps

Git 2.47.0 Release Highlights: Config, Consistency Checks, and Code Refinements

Git 2.47.0 introduces significant updates, including new global configuration options for repository initialization. Users can now set default reference formats and object formats, such as “reftable” and SHA-256, respectively, streamlining setup. The release also adds a “verify” subcommand for checking reference database consistency, enhances maintenance processes with background execution improvements, and addresses bugs in the “reftable” backend. Additionally, ongoing efforts to reduce global variable usage and resolve memory leaks contribute to the project’s overall maintainability.

https://about.gitlab.com/blog/2024/10/07/whats-new-in-git-2-47-0/

Navigating Shadow IT: Atlassian Expands Controls for Bitbucket Users

Atlassian is enhancing its shadow IT controls by introducing product requests for Bitbucket, aimed at empowering workspace admins to manage user-created workspaces. This new feature, available to Bitbucket Premium plan users, requires individuals to submit a request to create new workspaces, which admins can then review and approve or deny. By implementing this proactive control, organizations can better safeguard sensitive data and maintain oversight over IT-related resources.

https://bitbucket.org/blog/introducing-shadow-it-controls-for-workspace-admins

StreamSmart and AWS: Transforming IMAX Theaters into Live Event Venues

IMAX has partnered with AWS to revolutionize live event streaming in its theaters globally using the new IMAX StreamSmart™ technology and AWS Media Services. This technology allows IMAX to live stream content to its theaters at bitrates of 20 Mbps or less, ensuring high-quality video without the need for extensive infrastructure upgrades. IMAX debuted this workflow by streaming the 2024 NBA Finals in Asia, delivering a seamless experience to sold-out audiences. The collaboration with AWS enhances IMAX’s ability to broadcast live events while maintaining its signature high-resolution visual experience, offering new opportunities for content providers and broadcasters.

https://aws.amazon.com/blogs/media/imax-streams-next-level-live-event-experiences-with-aws/

Atlassian Team’24: Revyz Launches Client-Winning Assessment Manager for Solution Partners

At Atlassian Team’24 Europe, Revyz launched the Revyz Assessment Manager, a powerful tool designed to simplify governance and security assessments for Atlassian Solution Partners. This new product streamlines data retrieval, analysis, and reporting from Atlassian Cloud, enabling partners to conduct comprehensive assessments with a single click. Built for managed services, it offers exportable reports, automation features, and supports seamless integration into client workflows, helping partners reduce manual effort and win new business.

https://www.revyz.io/blog/atlassian-solution-partners-receive-client-winning-new-tools

The Impact of Emerging Tech on Testing: A QE Perspective

The rise of digital consumption, remote work, and education has shifted how software is developed and tested. Technologies like Artificial Intelligence (AI), the Internet of Things (IoT), and Augmented and Virtual Reality (AR/VR) are driving increased complexity and integration challenges. Quality engineering (QE) teams face new risks, including compatibility issues, connectivity, and security concerns, particularly in highly personalized and immersive environments. To meet these challenges, QE strategies must adopt crowdsourced testing, chaos engineering, and versatile, intelligent tooling solutions to maintain product reliability and performance

https://www.getxray.app/blog/nuances-of-quality-engineering-for-emerging-technologies

Design Smarter: Centralized Collaboration with Confluence

Designers face the challenge of collaborating with various stakeholders while managing a multitude of details in their projects. Confluence serves as a centralized hub for design teams, enabling real-time collaboration, streamlined documentation, and enhanced communication across functions. By consolidating design elements and integrating with tools like Figma and Jira, Confluence empowers designers to create a single source of truth, ensuring alignment and reducing rework for more impactful outcomes.

https://www.atlassian.com/blog/confluence/maximizing-design-impact-with-confluence