Pricing – Monthly Support Plans
Agile and Cost-Effective Support Services
Effective January 1st, 2024 our pricing plans will be changing.
Based on feedback from our loyal customers we’re changing our pricing plans allowing for more budget-friendly options during these tough economic times.
Besides the 100’s of free hours we still have our 12 months for the price of 10 for those willing to commit to a year and take advantage of even more savings!
Thanks for a great 2023 and we’ll see y’all in 2024!
Copper*
5 hr/wk- ~$115 Effective Rate
- Add’l Hrs: Only 10% Over Effective Rate
- Overdraft: 5 hr/mo at Effective Rate
- Free Planning Time: 5hr/mo
- Free Meeting Time: 5hr/mo
- Free Training Time: No
- 5 hr Free T1 User Support: No
- Hours Roll-over in Month: No
Bronze
10 hr/wk- ~$104 Effective Rate
- Add’l Hrs: Only 10% Over Effective Rate
- Overdraft: 5 hr/mo at Effective Rate
- Free Planning Time: 5hr/mo
- Free Meeting Time: 5hr/mo
- Free Training Time: 5hr/mo
- 5 hr Free T1 User Support per month
- Hours Roll-over in Month
Silver
20 hr/wk- ~$92 Effective Rate
- Add’l Hrs: Only 10% Over Effective Rate
- Overdraft: 5 hr/mo at Effective Rate
- Free Planning Time: 5hr/mo
- Free Meeting Time: 5hr/mo
- Free Training Time: 5hr/mo
- 5 hr Free T1 User Support per month
- Hours Roll-over in Month
Gold
30 hr/wk- ~$80 Effective Rate
- Add’l Hrs: Only 10% Over Effective Rate
- Overdraft: 5 hr/mo at Effective Rate
- Free Planning Time: 5hr/mo
- Free Meeting Time: 5hr/mo
- Free Training Time: 5hr/mo
- 5 hr Free T1 User Support per month
- Hours Roll-over in Month
Copper*
260 hr/yr- ~$96 Effective Rate
- Add’l Hrs: Only 5% Over Effective Rate
- Overdraft: 5 hr/mo at Effective Rate
- Free Planning Time: 5hr/mo
- Free Meeting Time: 5hr/mo
- Free Training Time: No
- 5 hr Free T1 User Support: No
- Hours Roll-over in Month: No
Bronze
520 hr/yr- ~$86 Effective Rate
- Add’l Hrs: Only 5% Over Effective Rate
- Overdraft: 5 hr/mo at Effective Rate
- Free Planning Time: 5hr/mo
- Free Meeting Time: 5hr/mo
- Free Training Time: 5hr/mo
- 10 hr Free T1 User Support per month
- Hours Roll-over in Month
Silver
1040 hr/yr- ~$77 Effective Rate
- Add’l Hrs: Only 5% Over Effective Rate
- Overdraft: 5 hr/mo at Effective Rate
- Free Planning Time: 5hr/mo
- Free Meeting Time: 5hr/mo
- Free Training Time: 5hr/mo
- 20 hr Free T1 User Support per month
- Hours Roll-over in Month
Gold
1560 hr/yr- ~$67 Effective Rate
- Add’l Hrs: Only 5% Over Effective Rate
- Overdraft: 5 hr/mo at Effective Rate
- Free Planning Time: 5hr/mo
- Free Meeting Time: 5hr/mo
- Free Training Time: 5hr/mo
- 30 hr Free T1 User Support per month
- Hours Roll-over in Month
Take advantage of ALL the extras, FREE hours, & Annual Discount and the Value gets even better!
As low as $65.79/hr!
260 + 120 = 380 hr/yr
As low as $54.88/hr!
520 + 300 = 820 hr/yr
As low as $54.80/hr!
1040 + 420 = 1460 hr/yr
As low as $50.00/hr!
1560 + 540 = 2100 hr/yr
One package, wearing many hats, at high expertise, and low annual spend!
* For <= 10-User Licensed Instances Only
Need a “Just in Case of Emergency” Plan?
Try our $1000/month Monitoring & On Call Plan
When things break, and they always do, you can’t waste time and money familiarizing a new vendor with your instance or how you do things. You just need it fixed.
It includes:
- 5 hr / mo (~$150 effective rate)
- 24 x 7 x 365 instance monitoring (approx. $0.34/hour)
- License monitoring w/ annual review
- Submit Service Tickets just like our other plans
- Response & Service Time is still 24 & 48 hours
- Coast-to-Coast Business Hours: That’s 7am to 7pm Central Time
- Requires one year commitment
- Payment Options:
- Prepay $1,000 Monthly; OR
- Prepay $10,000 Annually (12 mo for the price of 10)
If/when there are no emergencies there’s always somewhere you can spend your unused hours. Delegate your HOS admin to work on customizations, automations, or that troublesome break/fix you’ve been struggling with.
And like all of our other plans, additional hours are Only 10% more than your effective rate!
Sign up for a free 1-month trial today!
Interested in a Support Plan?
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