Services

Whether you need short term Project Services or longer term Support Services, we’ve got you covered.

HOS has been providing Atlassian Application Administration and AWS System Administration for over a decade.

 

AWS Partner

Managed Services

  • Hosting
  • Assessing
  • Supporting
  • Securing
  • Modernizing
  • Optimizing

in Your VPC or Ours

Atlassian

Solutions Provider

  • Migrations
  • Integrations
  • Customizations
  • Automations
  • DevOps
  • & Methodology Training

in Server, DataCenter, or Cloud

Open Source

Solutions

  • Contact Management
  • Customer Relationship Mgmt
  • Project Management
  • User and AD Management
  • Learning Management Systems
  • Server & Application Monitoring

With Coaching, Support & Training

Flexible Plans with NO Long-Term Commitment

And when we say “Flexible” we mean it.
5 pre-paid bulk hours per week for $1,000/mo.
That’s only $40.00 to $50.00 per hour!

If you need 10 this week and 20 next week, no worries.
Just pay for any additional hours at a decreasing and always flexible rate.

No Minimum Hours Per Month

Most SOWs (Statements of Work) have a minimum number of hours at a set rate for a set number of months.  AND they charge you a la cart rates for anything over those minimums. Not at HOS.
We get cheaper the more you use us!

No Required Annual Contracts

We won’t do them even if you wanted us to. Why? Because our Dynamic Services Plan was designed to be flexible and inexpensive no matter how little or how much you use it.  The rates get cheaper the more you use it!

Cancel at Any Time

If you’re on a month-to-month payment plan (instead of pre-paying  annually for the added discount) and you wish to cancel, simply send us something in writing with 30 days notice. 
That’s It!

All-Inclusive Services

Without Sacrificing Quality

Multiple Communication Methods
  • Service Desk Portal
  • Email
  • Slack
  • Phone
Coast-to-Coast Working Hours Support

Monday – Friday 7am to 7pm (US Central)

Best Response Times in the Industry
  • 2 hour Standard Issue Tickets
  • 1 hour Critical Issue Tickets
  • 30 minute Incident Response
After Hours Critical Issue Support

All P1 (Priority 1), highest priority, issues will be responded to 24/7/265.

Service Desk Support Experience
  • Shared T-1 Support Technicians
  • Dedicated T-2 & T-3 Support Specialists
  • Dedicated Application Administrator w/backup
  • Dedicated Systems Administrator w/backup
Periodic Maintenance
  • OS Updates
  • Add-on / Plug-in Updates
  • Application Upgrades
  • Sandbox Testing
  • Data Backups
  • VM Snapshots
User & Admin Training
  • Self-paced User Training
  • Self-paced Admin Training
  • Knowledge-base Guidance
  • Training source referrals
Project Services
  • Dedicated Experienced Subject Matter Expert Administrator
  • Tested and Tried Best Practice automations, customizations, integrations, and instance migrations
Managed Operations Services
  • Virtual Environment Hosting (AWS, Azure, Google, etc.)
  • Server Application & OS Upgrades
  • Application Upgrade Guidance for Roadmap Planning & Budgeting
  • Application & Add-on Health Checks
Professional Services
  • Agile Transformations
  • Agile Coaching & Team Training
  • DevOps Transformations
  • DevOps Coaching & Team Training
  • ChatOps & Team Collaboration Coaching
  • Methodology Assessments & Process Improvement Consulting
Account Management Services
  • Account Tracking with Periodic Reporting
  • Software License Management
  • No complicated or “package-based” contracts for support services with different rates for different work
  • NET 30 Terms standard
  • Cancel at any time with 30 days written notice